In today’s workforce, nearly 80% of employees are deskless, meaning they don't sit behind a computer to do their jobs. From healthcare professionals and construction workers, to retail employees, agricultural laborers, and truck drivers, these individuals play essential roles in keeping our economy and society functioning. Yet, despite their critical importance, the technological landscape has traditionally catered to the needs of office workers, leaving deskless workers underserved in many ways.
What Do Deskless Workers Need?
Despite their wide-ranging responsibilities, these workers share one commonality: they operate in dynamic, on-the-go environments. As such, they have specific needs that employers must prioritize to create a supportive work environment.
Easily Accessible Tech:
Deskless workers need simple, frictionless ways to use the digital tools and resources that help them do their jobs. A common pain point is logging in—92% of users who either forget their credentials or experience login errors simply abandon the site they’re trying to reach. Systems with easy, secure entry methods, such as single sign-on or a kiosk option, or that are mobile-friendly, ensure that deskless employees can stay connected without disruption.
Microlearning for Maximum Efficiency:
Full or even half-day training sessions are impractical for deskless workers. Instead, employers should focus on microlearning—short, digestible training content that can be consumed in 2-5 minute bursts. This method not only aligns with most schedules, but also improves engagement and long-term knowledge retention. This is especially important for professional development, as 89% of deskless workers say they need more technology to advance their skills and careers.
Enhanced Communication and Culture:
Deskless workers often find themselves physically isolated from their teams and managers, which results in a disconnect from the broader company culture. In fact, 74% of deskless employees believe technology could better facilitate their integration into workplace culture. By using platforms equipped with peer recognition features, virtual meeting spaces, and culture-building activities, companies can ensure that deskless workers feel valued and connected to the team.
The Future of Deskless Work
With these needs in mind, the next step is identifying the right tools that can support deskless workers effectively. Several platforms are emerging to bridge this gap by offering tailored solutions designed specifically for this workforce.
CultureID is a robust, science-based solution tailored for deskless workers, featuring a Kiosk Mode that facilitates access to essential surveys, resources, and training that increase engagement and retention. Complementary platforms like Blink and iTacit enhance this ecosystem by focusing on operational efficiency and team communication. These platforms offer mobile-first solutions and streamlined workflows that improve the day-to-day experiences of deskless employees.
By investing in such technologies and incorporating the strategies above, employers can significantly boost productivity, culture, and professional development, leading to better engagement and overall well-being. Source: Spain, K. (2020, December 15). Introducing “The state of technology for the deskless workforce.” Emergence. https://www.emcap.com/thoughts/technology-for-the-deskless-workforce
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